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I really have had nothing but good experiences with HBW and would recommend them. So far, they have provided me with great peace of mind. My experience in submitting claims with 2 10 has been very good. I do it by phone and the reps are very pleasant. I had an air conditioner problem and they responded. The next day, the guy was there on time and diagnosed the problem. He came back the next day and put the part in. With the washer and dryer, the first people 2 10 contacted never showed up or called. I had to call again and they had gotten somebody scheduled to come today between three and five, but I haven’t heard from anybody since. I will recommend 2 10's service. It’s not up to them that the contractor doesn’t show up because they have other contractors they can call.

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01.14.2007 | 34 Comments

Based on the time it took to get a decision it would’ve been longer if I didn’t follow up, the numerous call transfers and hold times I endured, and me doing the legwork to get a contractor out to the property because no in network contractors were accessible, there is no way I will renew with 2 10 next February. Another factor in this decision, my wife has been physically ill due to the intense Southern California heat wave occurring at this time. The portable fans in our house are 100% ineffective. In the beginning, the experience with the technicians has been very good. They came out to my house about four times. But the same thing kept happening over and over and I kept doing the same thing over and over again. The technician told me it’s a difficult process to go through to get certain things finished. It was hard to understand a lot of things about what he was saying but as it turned out, there was a part that needed to be ordered. It took four times before he finally ordered the part, but when they were ordering the part they sent somebody different to make sure it was that part that needed to be done. That guy though was never on time. The first guy was 10 minutes early.

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01.14.2007 | 16 Comments

If you're unable to clean your air conditioner’s drain line, call a local professional. They can clean the line and install an access vent, if necessary. Check the drain line periodically throughout the cooling season to ensure that condensation is being removed properly. Routine maintenance steps like checking your drain line can help keep your air conditioner running more efficiently. If you find that your system is in need of repair, remember that an American Home Shield Home Warranty could help protect your budget from costs associated with getting your unit back on track. 1.