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Well it all leaked out in a day. Service provider comes back and tells us we “are getting a new AC unit”. Told us HWA will call us in 2 3 days once it goes through the authorization department. IT HAS BEEN 2 WEEKS AND OUR CLAIM IS STILL SITTING IN THE AUTHORIZATION DEPARTMENT!We have been calling HWA to check on the claim for almost a week and all they tell us is they are still waiting for information from the service provider. We have demanded to speak with someone from the authorization department or a supervisor. 4 different customer service representatives have promised that someone will call us back within 24 hours. Guess what?No one ever does!We have been suffering in 90 degree heat and had to spend more money on window units just so we can sleep at night. I call back on 7/23 as we could not pull our washer out on our own and decide now that we need to do the cash out and get someone who will remove the dishwasher for us. I'm told during a call in the morning that the dishwasher was already ordered and that I am stuck with this washer. I explain what has happened and the agent does not seem to understand and EVEN TELLS ME THAT THEY NEVER SEND EMAILS. Starts to insinuate that I am lying to her.

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01.14.2007 | 34 Comments

In this case, you may want to think about a home warranty and the out of pocket cost might be money that is well used up. Not kidding, our experience with Fire and Ice Heating and Cooling was truly exceptional. After introductions, I watched David as he went the extra step and explained every step of his trouble shooting process. I learned quite a few new things about our home a/c. The problem was diagnosed quite quickly, he had the parts in his van and the A/C was back up and running fine again. They were on time, really courteous, and professional. He was dispatched by the Choice Home Warranty whom I had placed a claim early this same day. They contacted Fire and Ice Heating and Cooling asked if they could work us into his schedule today and they did. For over 30 years National Home Warranty has been providing exceptional value to our customers through our consistent delivery of quality service at an affordable price. Whether you´re a homeowner, real estate professional, property manager, or investor you´ll find unparalleled service and unwavering commitment with National Home Warranty. We offer the most comprehensive coverage at the most competitive price ensuring you´ll be protected against unexpected and costly repairs to the fundamental systems and appliances throughout your home.

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01.14.2007 | 16 Comments

They twist all information and ask us to bill the customer for all items not covered by their terms. It is not worth the wasted time. most customers think the will pay nothing and are not prepared for this expense. They also do not pay the bill we send them. and fully hide behind email no return calls and time. Advise other contractors for hvac to not work for them.